Support

At TEAM, customer service is our top priority, always. To support this, our organization is constantly looking for ways to enrich the client experience. This includes everything from initial and ongoing training methods to tools used to communicate software updates to seminars and workshops where people can network and learn from each other.

Client Services

Our Software Support Analysts are available each business day from 7:30 a.m. to 7:00 p.m. CT to assist you.

Phone: 800.500.4499

Email: supportstaff@teamsoftware.com.

Implementation Services

Our Education department is dedicated to setting our clients up for success. Implementation specialists work closely with you using a guided approach and detailed project plans with assignments and milestones aligned with your goals. We offer implementation and training classes online or onsite at your office or at TEAM headquarters in Omaha. You’ll begin your implementation with our Getting Started class series and progress to other module and product training based on your roll-out plan.

Implementation WP CTA

 

Ongoing Education

Online Options

 

TEAM University

TEAM University is our learning management system (LMS), featuring online software courses, presentations, documents, videos, new feature demos and other information. Every TEAM client receives a TEAM University login to access free TEAM content. You also can purchase affordable TEAM e-learning packages in order to train new employees on our software or prepare existing employees for new roles and tasks. Log in to TEAM University or contact teamuniversity@teamsoftware.com for more information.

When you implement your own LMS through Intellum, you can assign each of your employees a unique login to track course completion information. Integrate your LMS with WinTeam to take advantage of end-to-end employee compliance management. Learn more.

Solutions Online

Find information about TEAM releases and help documentation for our software on Solutions Online, our 24/7 support website and knowledge base. Access Solutions Online.

 

Online Training Classes

TEAM’s pre-scheduled online training classes offer a wide variety of information at the lowest training cost per hour. Refresh your product knowledge, learn about the latest enhancements and improve your business processes. These classes are perfect for new employees, employees who have changed responsibilities or for cross-training. For more details or to register for classes, log in to your TEAM University account. See the Events page for the class schedule.

 

In-Person Options

 

TEAM Client Conference

Our clients are the best part of our job and our No. 1 priority. That’s why every year we host TEAM Client Conference, a client-focused event with in-person training from our experts, a look at our latest innovations, industry issue discussions and peer-to-peer networking. See what it’s all about.

 

Regional Workshops

We don’t just stay in Omaha — we come to you, too. Our Education experts host hands-on training workshops around the country. Learn best practices from our trainers in person, without having to travel too far or spend a lot. See the Events page for upcoming workshops.

 

Industry Seminars

To keep up with industry trends and challenges, we host industry seminars featuring experts from various areas including marketing, mergers and acquisitions, government regulations and technology, among others. See the Events page for upcoming seminars.

 

TEAM’s eHub Customer Self-Service Portal

Access your invoices from TEAM online by logging in to eHub here.