How to Make Technology Work for Your Security or Cleaning Company
Being honest about your expectations versus what your technology can deliver to your business is key to making sure your software implementation doesn’t go wrong.
Many times, your software implementation can go smoothly and successfully. But sometimes it doesn’t. Sometimes, technology doesn’t always live up to its expectations. Unfortunately, the success or failure of an implementation comes down to effectively managing people and their willingness to adapt to the changes in their software and accompanying processes and procedures.
This is a big undertaking for you as a cleaning or security business leader and something you’ve maybe never experienced before. Here are a few common pain points to walk through before choosing and implementing a software solution.
You want a technology that solves your problems. But that means before you choose a technology, you have to dig deep to fully understand what and whose problems you want the technology to solve. And if your technology is solving one problem but creating new ones, that’s ultimately not sustainable. Avoid looking for a reason to justify using the technology because you risk using it incorrectly or not gaining its full value.
Understand What’s at Stake
Technology is a critical part of your cleaning or security services, but it’s also expensive to implement and takes a significant amount of time and resources from your team. Beyond just the financial impact, the failure of your technology has severe operational consequences too. You company’s leadership needs to understand what happens if the technology fails and what it means to your service delivery and to your customers.
Invest in Training
Training is vital even if it’s an added expense. A consistent point of failure in software implementation is not training your entire team and keeping their training fresh, including instances of software updates and employee turnover. When budgeting for your implementation, be sure to factor in training.
Engage and Adapt
Successfully choosing a software means balancing executive level buy-in with effectively engaging your staff who use the software every day. Your end-users are the ones with the potential to make or break the technology’s effectiveness, so they need to be on board with using it and have a role in evaluating it. In the end, they need to be willing to adapt their processes and procedures to properly use the technology and make it successful across your organization. Because without maximum buy-in from your entire staff, you won’t maximize the return on your investment.
To learn more about planning for a successful software implementation, watch the When Things Go Wrong: Being Honest About Technology webinar and download our Six Challenges to Software Implementation and How to Avoid Them eBook.