Where Customer Service Meets Customer Experience

TEAM celebrates National Customer Service Week by spoiling our client-facing employees.


National Customer Service Week 2018Exceeding expectations. Every customer, every time. That’s the theme of the 2018 National Customer Service Week (NCSW), sponsored by the International Customer Service Association, and it’s almost like a page straight from TEAM Software’s playbook. Our core values of Keep Customers First, Be Accountable and Do More speak the heart of that sentiment. So, in honor of NCSW October 1-5, 2018, TEAM spoiled our client-facing employees as a thank you for all they do.


Shep Hyken, a customer service expert says it best, “To be the best place to buy, you must be the best place to work.” That’s why TEAM spent the week of October 1 through 5, celebrating our employees on the front line, who work every day to ensure our customers are taken care of. From catered breakfast and lunches to daily prize raffles and more, the client-facing employees at TEAM were showered with appreciation.


“I love that TEAM celebrates Customer Service Appreciation Week. It means a lot to be appreciated for the job you do, by the company you work for,” said Katie Truhlsen, TEAM’s Client Services Manager and employee since 2011. “Celebrations like this are a great way to keep morale up.


Our client-facing employees from departments like customer service, the education training department and account management, are the key connection to providing the best experience for our customers.


“As client-facing employee, I love building relationships with our customers and getting to know and understand their business,” explains Brandy Hoffert, a TEAM Implementation Specialist since 2016. “The customer experience isn’t just about customer service to us. It’s about understanding our customer’s needs and setting them up for long-term success. We don’t just build company-client relationships — we welcome our customers to become part of the TEAM family.”


And, that strategy has been working pretty good for the last 30 years. TEAM has more than 400 janitorial and security customers from across North America. We know our employees are our greatest asset and key to our continuing success. That’s why we make sure to cultivate and appreciate each other every chance we get.