Every Experience Counts

TEAM celebrates National Customer Service Week

Do something great, because every experience counts. When good customer service can turn an unhappy customer into your biggest fan, it’s important to make every experience matters. At TEAM Software, keep customers first is one of our company’s core values and for the last 30 years, we’ve strived to provide the best customer experience in the industry. So, to show our customer service-related employees — the ones who day-in and day-out provide our customers with top-notch service — how much they mean to us, we decided to spoil them rotten.

TEAM spent the week of October 7 through 11 celebrating our front-line employees who are the key connection to providing the best experience for our customers. From catered breakfasts and lunches to daily prize raffles and more, the customer service-related employees from TEAM’s Client Services, Education and Account Management departments were showered with appreciation.

“We’re very happy to recognize all of our customer-facing groups at TEAM in honor of National Customer Service Week,” said Judi Szatko, TEAM’s VP of Human Resources. “We appreciate everyone’s efforts to keep our customers first because that’s what sets TEAM apart from other technology providers — this week and every other day during the year.”

According to John Kressaty, the International Customer Service Association (ICSA) President, National Customer Service Week (NCSW) has two main purposes — to recognize the job that customer service professionals do 52 weeks a year and to share the message that customer service is important, along with the bottom line profit in running a business.

“When I think about what it means to be in a customer-facing role, I think about the satisfaction and fulfillment that I, as well as TEAM, get by serving our customers and helping them succeed with their business,” explained Melanie Wimer, Account Management Team Lead. “Those of us who work in customer-facing roles do so because we like to help people. And at the end of the day, it’s about doing the right thing for our customers. To have TEAM recognize the efforts of the special people it takes to serve our customers is both exciting and rewarding.”

At TEAM, we genuinely care about our customers and their success, as well as our company and our success. We know our employees are our greatest asset and key to our continued growth. That’s why we make sure to cultivate and appreciate each other every chance we get.