Taking Time to Appreciate Some of Our Standout TEAM Employees

Another round of recognition for our most recent Keep. Be. Do. Award winners.

Our core values — keep customers first, be accountable and do more — define how we work together to accomplish our goals at TEAM Software. That’s why we continue to take the time to recognize three employees each quarter who embody our core values with our Keep. Be. Do. Awards.   

The Keep. Be. Do. Awards are based on peer nominations, so when someone sees another employee do amazing things, they say something. Here’s a look at our most recent winners.

Keep Customers First | Ron S., Business Intelligence Analyst

“One of our customers said it best: Ron has helped tremendously and transferred knowledge to me that will benefit our company now and for years to come. He’s extremely knowledgeable, logical, pleasant and is a true asset to TEAM’s clients.”

Ron started at TEAM in October 2014. As our Business Intelligence Analyst, he helps provide customers with reporting solutions via the Business Intelligence platform.

“I love working with our clients. It’s exciting getting to learn new ways to turn and view their data to tell a better narrative and help them get more actionable insights out of their data,” said Ron. “Winning the Keep Customers First award was an absolute surprise. We have so many great people here at TEAM, it’s an honor to be recognized.”  

Be Accountable | Chris L., Senior Software Engineer

“Chris does it all. He keeps customers first by ensuring quality installs, patches and the like to ensure customer’s needs are met in a timely manner. He’s accountable by performing these job functions even when he is in training or on PTO. He does more by providing back-up to the Ops Team when others aren’t available, and he’s always available for questions or to help out and even works requests when needed and with a pleasant attitude.”

Chris, who’s been with TEAM since January 2013, is in charge of deploying software to SaaS and Premise customers and handling a variety of issues for both internal and external customers. He loves the fact that almost all of his days at work are different. His position is very fast paced with multiple things going on at all times, so he’s hardly ever working on the same thing more than once.

When asked about his thoughts on the Keep. Be. Do. Awards, Chris said, “This recognition means a lot to me because it shows that the work I do is being appreciated by others, which feels good because I like to help people out.”

Do More | Paul S., Customer Success Manager – Asia Pacific

“Paul goes above and beyond to help the U.S.-based team and customers. He’s offered after-hours support to help onboard new customers. He has taken additional support tickets from U.S. customers. And separately, Paul maintains a very high standard of account management to all Australia-based customers. This has led to account growth and very positive customer satisfaction.”

Paul officially joined the TEAM family in May 2019 when TEAM acquired Lighthouse but had been with Lighthouse since April 2018. Paul oversees Customer Success in the Asia Pacific region for Lighthouse. Since joining TEAM, Paul has continued to focus on developing a trusted adviser relationship with customers to ensure overall satisfaction with the product, and act as a key liaison between the product team and customers to ensure the product meets ongoing customer needs.

“I’ve been honored to become part of TEAM following Lighthouse’s acquisition — our company exemplifies global values that are important to me both professionally and personally,” said Paul. “I find it incredibly rewarding when we’re able to bring qualified and quantified value to our clients and am always looking for ways to keep our customers top of mind.”

At TEAM, our formula for happy employees is simple: Hire talented people. Challenge, trust, motivate. Watch them accomplish remarkable things. Reward and recognize a job well done.