We develop market-leading financial, operations and workforce management solutions for service contractors with distributed workforces, with a special focus on the cleaning, security and facilities management industries in North America, Australia and the U.K. and Ireland. We’ve been innovators in the workforce management space for more than 30 years — attacking customer problems and building effective solutions. From our complete enterprise holistic platform to business-point solutions, our industry-specific software reduces risk and costs and drives efficiency, profitability, and growth. Our customers range from mid-sized businesses to large, international operators.
About TEAM Software
What We Believe
We help our customers do more and empower their people through efficiency-enhancing technology.
We will be the leading global provider of innovative technologies and expertise for companies that keep our world clean, safe and secure.
We work together to accomplish the day-to-day and the longer-term goals through belief in three core values:
1. Keep customers first.
We challenge ourselves to begin and end each day with a customer-focused action. As people-centric people, we’re committed to developing long-term relationships and excellent customer experiences. We listen closely to customer needs to deliver solutions that increase compliance, efficiency and profit. After all, our customers’ success is our success.
2. Be accountable.
We hold each other accountable to do what we say we’re going to do. And we expect each other to “bring it” every day. We believe in offering each other our respect, honesty, collaboration and hard work. Above all, we trust each other to do the right thing because it’s the right thing to do.
3. Do more.
We changed the game in North America 1989 with an all-in-one financial, operations and workforce management solution. We did it again in 2001, offering software as a service before “the cloud” was common. As we extend our reach to Australia, Europe and beyond with our next-generation workforce management solution, we’re pushing our legacy forward with a relentless pursuit to define what’s next.
In the early 1980s, an Omaha, Nebraska, cleaning and security company was hunting for integrated business management software to help organise operations, streamline accounting processes and provide profitability insight. A solution like that didn’t exist, so the company put together a small team to build one. A few years later, they had a prototype, a unique solution with financial, operations and workforce management data in one system of record that could deliver site-level profitability information. It quickly proved to be a difference-maker in the U.S. and Canada, and in 1989, TEAM Software was incorporated. For more than 30 years, TEAM has continued to provide industry-shaping technology for security and cleaning contractors in North America.
After being employee-owned for more than 10 years, in 2018, TEAM received a strategic investment from Accel-KKR, a technology-focused private equity firm. Since then, TEAM has expanded its footprint globally and domestically, acquiring Australia-based Lighthouse, U.K.-based Innovise, and Kwantek out of Louisville, Kentucky, U.S.A. These acquisitions make TEAM Software the largest provider of software for security, cleaning and facilities management organisations on the planet.
Our Executive Team
Jill Davie, President North America
Jill Davie started full time with TEAM Software in May 1998 as an account manager after working at the company as an intern during college. Over the next two decades, she held various roles, including senior vice president of client experience. Davie is now using her deep industry knowledge, her focus on our customers and her passion for TEAM’s people to serve as TEAM’s president. She earned her Bachelor of Science in business administration and marketing from Iowa State University.
Mike Taylor, President EMEA
Mike Taylor founded Innovise in January 2004 and joined TEAM via acquisition in December 2019. Mike led Innovise through significant growth, listing and de-listing from AiM, acquiring and disposing of businesses and eventually joined TEAM to help the company continue to grow internationally. Taylor was a Non Executive Director at Companies House between 2013 and 2019, including service on its Audit Committee. Before that, Taylor was a Director at Credit Suisse, leading its European Equity Research Team focused on the media sector. He earned his BA and MA degree in economics from the University of Cambridge and went on to study a Diploma in Investment Management.
Jason Krueger, VP of Corporate Development
Jason Krueger joined TEAM Software in 2019 and brings nearly 20 years of operational and front-office experience. Prior to joining TEAM, he served many roles at Schneider Electric and DTN, including Vice President of Mergers & Acquisitions, Legal, while also managing numerous M&A corporate transactions throughout his career. He also has various academic achievements and earned a Bachelor of Arts in International Business at the University of St Thomas. Krueger’s key attributes include thought leadership and business acumen with a customer-first approach.
Michelle Shanholtz, Senior VP of Product Management
Michelle Shanholtz joined TEAM in 2015 and brings 10-plus years of experience in leading large-scale business transformation initiatives. Shanholtz oversees TEAM’s Product Management group, whose key responsibilities include developing TEAM’s product road map and ensuring the success of TEAM’s products in the marketplace. In her previous role as an AVP/senior program director at HealthFitness, Shanholtz was responsible for delivering a new $33 million wellness product to the marketplace in 11 months. She has a Bachelor of Science Business Administration in Finance from the University of Nebraska-Lincoln.
Graeme Hughes, Managing Director
Graeme Hughes joined TEAM via acquisition in December 2019. Having obtained his Degree in Law from Northampton, Hughes pursued a variety of commercially focused roles serving time at Fortune 500 organizations as well as with smaller more entrepreneurial companies. Hughes joined TEAM from Innovise where he had spent 14 years. Hughes held several roles at Innovise, most of which focused on the market-facing activities, helping grow the business both domestically and Internationally. Hughes is now central to TEAM’s global ambitions.
Michael Carne, Director of Strategy
Michael Carne was a co-founder and former CEO of Lighthouse, a mobile workforce management application acquired by TEAM Software in 2019. Since joining the TEAM family, Carne oversees the continued growth of the Lighthouse product within the global organisation. Carne was born and raised in Melbourne, Australia and has degrees in both mechanical engineering and law. When not playing and hiking with his son, Michael enjoys climbing hills on his road bike.