We develop market-leading financial, operations and workforce management solutions for service contractors with distributed workforces, with a special focus on the cleaning, security and facilities management industries in North America, Australia and the U.K. and Ireland. We’ve been innovators in the workforce management space for more than 30 years — attacking customer problems and building effective solutions. From our complete enterprise holistic platform to business-point solutions, our industry-specific software reduces risk and costs and drives efficiency, profitability, and growth. Our customers range from mid-sized businesses to large, international operators.
About TEAM Software
What We Believe
We help our customers do more and empower their people through efficiency-enhancing technology.
We will be the leading global provider of innovative technologies and expertise for companies that keep our world clean, safe and secure.
We work together to accomplish the day-to-day and the longer-term goals through belief in three core values:
1. Keep customers first.
We challenge ourselves to begin and end each day with a customer-focused action. As people-centric people, we’re committed to developing long-term relationships and excellent customer experiences. We listen closely to customer needs to deliver solutions that increase compliance, efficiency and profit. After all, our customers’ success is our success.
2. Be accountable.
We hold each other accountable to do what we say we’re going to do. And we expect each other to “bring it” every day. We believe in offering each other our respect, honesty, collaboration and hard work. Above all, we trust each other to do the right thing because it’s the right thing to do.
3. Do more.
We changed the game in North America 1989 with an all-in-one financial, operations and workforce management solution. We did it again in 2001, offering software as a service before “the cloud” was common. As we extend our reach to Australia, Europe and beyond with our next-generation workforce management solution, we’re pushing our legacy forward with a relentless pursuit to define what’s next.
In the early 1980s, an Omaha, Nebraska, cleaning and security company was hunting for integrated business management software to help organise operations, streamline accounting processes and provide profitability insight. A solution like that didn’t exist, so the company put together a small team to build one. A few years later, they had a prototype, a unique solution with financial, operations and workforce management data in one system of record that could deliver site-level profitability information. It quickly proved to be a difference-maker in the U.S. and Canada, and in 1989, TEAM Software was incorporated. For more than 30 years, TEAM has continued to provide industry-shaping technology for security and cleaning contractors in North America.
After being employee-owned for more than 10 years, in 2018, TEAM received a strategic investment from Accel-KKR, a technology-focused private equity firm. Since then, TEAM has expanded its footprint globally and domestically, acquiring Australia-based Lighthouse, U.K.-based Innovise, and Kwantek out of Louisville, Kentucky, U.S.A. These acquisitions make TEAM Software the largest provider of software for security, cleaning and facilities management organisations on the planet.
Our Executive Team
Jill Davie, Chief Customer Experience Officer
Jill Davie started her career at TEAM Software as a summer marketing intern in 1996. At the time, TEAM was a start-up with 12 employees
After earning a Bachelor of Science degree in Business Administration and Marketing from Iowa State University, Jill joined TEAM full time in 1998 as a Sales Associate. Over the next 20 years, she assumed various leadership roles in Sales, Marketing, Communications, Customer Success and Professional Services as the company grew significantly. Jill also served on TEAM’s Board of Directors from 2014 through 2021 when it was acquired by WorkWave. During her board tenure, TEAM transformed from founder-owned, to employee-owned to private equity owned. They also acquired five companies across the globe, expanding their domestic and international market leadership.
Currently, Jill serves as the Chief Customer Experience Officer where she is responsible for Customer Success Management, Professional Services and Customer Engagement. She is passionate about operational excellence, engaging directly with customers and attracting and retaining top talent with a people-centric culture.
Jason Krueger, VP of Corporate Development
Jason Krueger joined TEAM Software in 2019 and brings nearly 20 years of operational and front-office experience. Prior to joining TEAM, he served many roles at Schneider Electric and DTN, including Vice President of Mergers & Acquisitions, Legal, while also managing numerous M&A corporate transactions throughout his career. He also has various academic achievements and earned a Bachelor of Arts in International Business at the University of St Thomas. Krueger’s key attributes include thought leadership and business acumen with a customer-first approach.
Michelle Shanholtz, Senior VP of Product Management
Michelle Shanholtz joined TEAM in 2015 and brings 10-plus years of experience in leading large-scale business transformation initiatives. Shanholtz oversees TEAM’s Product Management group, whose key responsibilities include developing TEAM’s product road map and ensuring the success of TEAM’s products in the marketplace. In her previous role as an AVP/senior program director at HealthFitness, Shanholtz was responsible for delivering a new $33 million wellness product to the marketplace in 11 months. She has a Bachelor of Science Business Administration in Finance from the University of Nebraska-Lincoln.