The Benefits of Mobile Access from Your Security Guard Checkpoint System
What mobile offerings should you look for to improve and enhance your service delivery?
As offices, schools, retail centres and transportation hubs continue to reopen in the coming weeks and months, you may be increasing your security patrols and facing additional challenges monitoring your distributed workforce for accuracy and compliance. It may not seem like it, but now is the perfect time to reevaluate your security guard checkpoint system.
Is your technology delivering everything you need to provide your workforce with mobile access that supports them? Are they able to do their jobs and deliver on your service level agreements and customer needs? Here are three key aspects of mobile access any security company needs from their technology for it to work with their distributed workforce, not against it.
Guard Patrol Monitoring
Your guards are distributed across sites, cities and sometimes geographies. You can’t be everywhere at once to make sure every scheduled patrol is met. Service delivery management software must have a way to handle your guards’ rotations through mobile location-tracking technology to prove guards are where they need to be, when (and how often) they need to be there. For a security company like yours, a security guard checkpoint system is fundamental to much of the service you provide. This capability typically uses one or more methods to track guard location, leveraging tech like GPS and geo-fences to create digital perimeters around properties, so you can prove to your clients when your guards are onsite for patrols.
Your guards may have a clear view of their scheduled patrols, but what about the tasks they need to complete once they get there? A mobile app equipped with easy-to-use, customisable forms allows your guards to record tasks and security activity from the field. And with data submitted and reports populated in real time, your back-office managers have up-to-the-minute views of task activity across sites. Your technology should also alert you when scheduled tasks are missed so you can follow up and ensure you’re delivering quality service and meeting your customers’ expectations.
Your guards have both recurring and nonrecurring work, so you need a system that can handle both with features like easy-to-access activity logs and incident reports. With an industry-specific security guard checkpoint system, officers can submit daily activity and incident reports via a mobile app with attached photos and notes to improve communication and context. Your back office can also update and assign incidents from a desktop command centre for timely resolution. And, with configurable alerts and automated email options, you and your customers stay informed of incident status, resolution and causes through client-friendly reports
Your customers have come to expect a high standard of service delivery from your security company. Keep meeting and exceeding their expectations with the right combinations of industry-specific technologies, custom built for businesses like yours. To read more on the building blocks of service delivery and key aspects to look for in security guard checkpoint software, download our service delivery cheat sheet for security contractors.