Five Ways to Add Value to Your Facilities Management Business with Data

The control and analysis of real-time data allows you to monitor and reveal both efficiencies and inefficiencies within the delivery of your services.

Being able to visually call up data in easy-to-understand charts and graphs, makes proactive decision making much easier, and potentially means the difference between meeting contractual obligations and securing the next deal, or not. Here are five ways you can add value to your facilities management business with data.

1. Proactive Maintenance

Data generated from historical trends and performance allows you to predict maintenance and service delivery needs, so you provide only the necessary amount of focus. You’ll continue to meet SLAs without wasting time (and money) on things that won’t add value to either you or your clients.

2. Better Control

Being able to quickly call up any contracted service element — everything from toilet cleaning schedules to catering rotas and beyond — can show you gaps in your delivery. This data will make it much easier to deploy your resources more effectively, when and where they’re needed.

3. Task prioritisation

Workload data enables you to prioritise jobs and schedule tasks effectively to meet SLA timescales. If the data is showing you falling behind on service delivery, you can alert and then assign workers to high-priority tasks. Quickly reassign workers to cover gap when you’re over-staffing one site and under-staffing another.

4. Rapid scheduling

Got a scheduling problem? Perhaps a service incident has been logged because a bulb has blown in a meeting room or a window has broken presenting a security risk. Real-time view of incidents, which can be accessed online on any device, means you can quickly move resources to deal with it before there’s any negative impact.

5. Improved engagement

Sharing relevant real-time performance reporting of a contract as it is actioned provides an accurate assessment of service delivery. This gives your clients peace of mind that you’re meeting the standards you’re required to keep, both legally and contractually. With transparency, comes trust, followed by satisfied clients.

With a centralised solution for your service contractors, you’ll have visibility of everything from the number of cleaning inspections performed, to how well you are performing against the agreed SLA. From there, you can quickly make fact-based decisions to ensure you maintain or correct what you do to ensure the correct contract performance.