Maximise Business Opportunities with Workforce Management Analytics

By TEAM Software September 8, 2021 Categories:

Having accurate workforce management analytics and information at your fingertips is a vital component to the success of your cleaning, security or facility management business.

Workforce management analytics help you maximise the performance of your business and ensures the effectiveness of your service by giving you the ability to understand how your business is operating now, whilst being able to foresee and deal with any issues that may occur in the future. Workforce management analytics and data also enable management teams to make required changes, streamline processes, increase productivity and remain compliant with Service Level Agreements (SLA’s) and other statutory regulations.

Additionally, having access to accurate and relevant workforce management analytics provides a strategic advantage when competing for business by enabling you to maximise business opportunities with potential clients. Your ability to prove success via the management information you have at your disposal will reassure customers that they are dealing with a professional, effective and proactive organisation.

When evaluating a workforce management solution that will act as your one source of truth, you need to be sure your management teams will have visibility into the important business details they need and that the solution provides functionality that allows you to streamline your efforts including:

  • Simplified task scheduling and delegation so you can ensure that your teams have the right people doing the right tasks, at the right time and in the right place.
  • The ability to see and forecast organisational activity — meaning your resources will always be maximised without compromising on service quality or delivery. In situations where an increased workload is forecast, you’ll be able to find and hire new staff in advance to ensure continued and seamless service delivery.
  • Meeting the statutory and SLA compliance requirements of each contract, complete with evidence of successful task completion.
  • Accurately calculated staff requirements so you know if an employee is spending too much time on their tasks. You can flag the need for intervention, re-assignment or additional staff, and rectify the problem before it becomes an issue visible to the customer.

Getting all this correct and streamlining processes will inevitably provide an increase in productivity and profit and boost your customer satisfaction and organisational reputation. Let’s take a deeper dive into three specific areas of increased business opportunity you can focus on with workforce management software.

1. It allows an organisation to develop and operate in the best possible way.

Management decisions based on live, accurate information will ultimately prove correct as teams can measure the effectiveness of those decisions through continued analysis. A workforce management solution enables a business to continually grow and improve by keeping it agile, sharply focus and ahead of the game.

2. It provides an additional level of assurance to potential customers.

Knowing an organisation collects and uses workforce management analytics as part of their strategic processes provides potential customers with additional reassurance that they are dealing with the right people for the job. Understanding that a potential service provider has the foresight than many of their competitors don’t will automatically place them in a preferable position when it comes to deciding on which company gets the contract.

3. It improves client retention and simplifies contracts.

Analysing and using the knowledge provided from workforce management data client retention and contracts much easier. By providing each client with effective service tailored to the specific needs of their SLA, cleaning and security companies that use a workforce management software solution are better equipped to keep their customers satisfied. They’re also able to adapt to their customers growing business and increased needs, as well as plan and adapt well in advance, ensuring their service provision is always seamless in the eyes of the client.

Workforce management provides many important advantages to any by enabling management teams to drill down into their data and analyse, in detail certain, areas of their operation.