Service Delivery Management Software

Equip Your Workforce, Delight Your Customers

Trust is at the heart of cleaning and security services. Our service delivery management software helps you manage tasks, tours, incidents and quality, so you can improve performance, reduce cost and risk and deliver on customer expectations.

With better visibility of your distributed workforce and field-based operations, you have new assurance that all guard tours, cleaning rotations and tasks are not only completed but done with the highest quality. Achieving SLAs and providing service-level insight to your customers has never been easier with a centralised solution. Your company’s promise now has proof.

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Gain Confidence with Service Delivery Management Software

Tours, Patrols and Rotations

Whether you’re a security contractor tracking guard tours or patrols, or a cleaning contractor monitoring rotations, our service delivery management software helps you improve performance, mitigate risk and prove service through continuous real-time location-tracking technologies that meet site and service needs.

Inspections and Quality Assurance

To keep your commitment to customer service, you need mobile tools to inspect job sites and assess quality standards from the field. Inspections and quality assurance features help you analyse trends and resolve deficiencies before they become problems. You also can see and share results with your teams and customers to improve performance.

Task and Incident Management

Task and incident management tools help you monitor, measure and manage service for contracts. When the unexpected happens, your workforce can capture and respond to incidents efficiently, shortening response time. When it’s business as usual, tracking recurring day-to-day tasks and occasional projects has never been more simple.

Risk and Liability Management

As a service contractor, you’re faced with liability risk from all directions. Data captured with service delivery management software protects you against premise liability claims, including slip and fall cases. By proving when and where your workers have completed tasks and responded to incidents, you can protect yourself — and your customers — with an indisputable record of work.

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Streamline Your Service Delivery

You no longer need separate systems to manage your guards and cleaners and the work they do. Service delivery management software breaks down siloes and brings together your tools, workers and customer expectations to ensure your teams are on task, your data is reliable, and your SLAs are met. With flexible and intuitive dashboards, reports, auditing capabilities and inspection tools, you can drive your business forward while delivering with provable service performance.

Comply with Contracts

Centralised reporting measures compliance with service requirements. Flexible task management tools and alerts ensure nothing is missed and your customer contract obligations are met.

Respond Faster

Better field-level visibility means faster response times for issues reported from the field so you can manage incidents effectively. Use alerts and location tracking to assign tasks and keep employees safe.

Save Money

What gets captured, gets measured. With better insight into your workforce operations, you have better control over costs. Use your service delivery data to redirect resources and optimise operations.

Discover the Solution for You

No matter where you are or how you do business, we have a product that can support you. Visit our software overview page to learn which products are the best fit for your cleaning, security or facilities management business.

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