Servicetrac helps service contractors in the cleaning, security and facilities management sectors deliver on promises to their customers. From tasks and incidents to tours and patrols to measuring the quality of the work performed, Servicetrac facilitates performance improvement, cost and risk reduction and customer satisfaction. With a centralised solution, you have better visibility of your teams and operations in the field along with service-level insight that drives decision-making and ensures you’re achieving SLAs.
Servicetrac Helps Service Contractors Deliver on Promises
Connected Service Delivery
Servicetrac digitally captures data for real-time visibility and sends alerts when there’s something you need to know. That way, you can make data-driven decisions to avoid risk and provide quality service to customers.
SLA Compliance and Standards
Servicetrac ensures SLA compliance and service delivery by enabling mobile audits and inspections for client sites and funneling data to centralised control. Service issues caught or reported are transferred to our integrated helpdesk for resolution. Whether you are operating to PAS:5748, running a key-holding operation or window cleaning business, you have standards to achieve, SLAs to meet and Servicetrac will help you do it.
Productivity That Delivers Results
Better processes lead to better productivity and deliver results to your customers. Our service delivery software takes normally anecdotal information and transforms it through scoring, photo and note captured audits and inspections into evidence-based performance results.
Flexible Solutions for Intuitive Growth
With task, incident and activity tools accessible in the back office and the field, Servicetrac handles your contract needs, no matter the complexity. Plus, intuitive functionalities like daily logs, mapping tools, forms and billing engines simplify your contract management.
Available Near You
Servicetrac is the preferred tool of many NHS and facilities management companies in the U.K. and Ireland. They use it to collaborate, fulfill promises and contractual obligations, and to remain transparent at all times.
Tours, Routes and Patrols
Servicetrac’s user-friendly interface enables your workforce to book on shift, select and begin assigned tours and easily connect to the back-office control room with the touch of a button, while providing essential proof-of-service needs to your customers.
- Record site notes and capture photos.
- Prove attendance.
- Raise incidents.
Incident Management Configured to Your Contracts
Incidents aren’t one-size-fits all when it comes to your customers, so Servicetrac isn’t either. With incident captures configured to your contracts, you’re able to quickly identify an incident and put a resolution into action.
- Configure alerts, sharing and service rules by site.
- Employees book on, identify incidents and record.
- Update, manage and download incidents for easy reporting.
- Improve response times on service and quality failures.
Digitally Transform Your Business
Servicetrac connects your workforce and your subcontractors with centralised data so that you can spend less time on manual processes and more time making informed decisions and delivering on your SLAs.
- Save time through streamlined, digitised processes.
- Improve end-to-end experiences, from your employees to your customers.
- Centralise data for single-source of truth access and reporting.
“Servicetrac primarily is used within our mobile business offices on the ground…to complete their tasks in real-time and report back to customers. We find this effective in reducing number of queries from customers and also give them quick responses to resolving issues.”
John Foster, Regional Director
Mitie | United Kingdom