TEAM Software is committed to implementing comprehensive measures to enhance reliability and business continuity. We were grateful for the opportunity to discuss our progress with many of you at our recent user conference. To keep you apprised and involved in our improved security efforts, we’d like to provide an update, sharing our progress in two critical areas: data security and system recovery.
Enhanced Security Infrastructure: Your Business, Better Protected
What We've Done
We've invested in strengthening the foundation of our entire security network. WinTeam is now built on Microsoft Azure, matching our enterprise solution’s security needs with enterprise-grade protection. This includes:
- Advanced cloud and network security that monitors and protects your data 24/7
- Comprehensive endpoint protection to secure every access point
- Real-time threat detection to minimize incident risk
- Enhanced encryption to keep your sensitive information secure
Why This Matters
By leveraging Microsoft Azure's enterprise-grade security—backed by their $1 billion annual investment in security research—your business now has protection that far exceeds typical in-house capabilities. Benefits include:
- Security that continuously evolves against new threats
- Multiple layers of defense
- Data backup across multiple geographic locations for added safety
- Reliable and fast disaster recovery for operational continuity
Recovery Solutions: Faster Response, Minimal Impact
What We’ve Done
We've taken our commitment to your business continuity even further. Our new objectives for recovery capabilities will deliver two crucial improvements:
- 24-hour Recovery Time Objective (RTO). RTO is the maximum acceptable time to restore systems after an unplanned disruption.
- 1-hour Recovery Point Objective (RPO). RPO is the maximum amount of data loss (measured in time) between the last backup and a disruption event.
Why This Matters
These improvements give us a framework for ensuring predictable recovery timelines. You’ll benefit from:
- Improved business continuity planning
- Significantly reduced risk of data loss
- Minimal disruption to your operations
- Less manual work recovering post-incident
Introducing Our CISO: A Commitment to Your Security
What We've Done
We've brought on Nathaniel Cole, a CISO with a "builder mentality" and experience in both offensive security and ransomware recovery. His approach is rooted in a continuous cycle of identifying, protecting, detecting, responding and recovering, and he has a background in Red Team testing (simulated cybersecurity attacks).
Why This Matters
Your security is now overseen by a seasoned CISO with a proactive approach to threat management. His experience with real-world testing means we're constantly strengthening our defenses and prioritizing investments where they matter most, leading to a more resilient system for your data and minimal disruption to your operations.
Our Ongoing Commitment
In addition to these enhancements, we are equally committed to keep you better informed of our continual security measure progress. Look for dedicated updates in our monthly newsletter and visit our security information hub for detailed security practices and future plans.