TEAM’s Online Help (F1) to the Rescue

04/25/17 | 8:30AM | Posted by TEAM Software



We’ve all been there. You’re hard at work, just getting stuff done and then — bam! — you’re stuck. You don’t remember how to do something and you need help. Well, if you’re a TEAM client and you’re working in WinTeam — our core financial, operations and workforce management solution — it’s F1 to the rescue.


You’re busy. You’ve got a lot on your plate. Don’t struggle with trying to remember how to do something in an integrated enterprise software system like WinTeam. Just remember to use F1. When you press the F1 key on your keyboard from any screen in WinTeam, it automatically pulls up in your default browser a help topic related to that screen on our 24/7 help website Solutions Online. This is called context-sensitive help and makes it simple to find the answers you need in a jiffy.


Now, if the F1 help topic is not quite what you’re looking for, simply type a few keywords in the search bar at the top of the web page to pull up other topics where that keyword is present (there’s even an informational page to help you refine your search). Each topic on Solutions Online also has handy related topics, tasks, concepts and references linked in the sidebar and at the bottom of most topics to help you find the information you need. You don’t even have to be on Solutions Online to find information. You can just Google your product topic or question (like “WinTeam AR Master File”), and Solutions Online topics will display in Google results. (Go ahead – try it!)


“As tech writers, we work hard to ensure TEAM’s online help is as useful as possible. We even set up a booth at TEAM Client Conference 2017 to gather in-person feedback about Solutions Online content. I’m excited to incorporate those suggestions into our content over the course of 2017,” said Joyce DeLaGarza, Technical Writer for TEAM.


Now you might be asking yourself, “Isn’t it easier to just call Client Services and talk to someone?” In some time-sensitive, complex or special instances that answer would be yes — it might be better to call (and we do love to hear from you). However, there are times when the answer is quick and simple, and that’s when Solutions Online can show its value.

“Client Services sole purpose is here to provide help, but we know your time is valuable. That’s why the F1 key in WinTeam and the Solutions Online website are so great — these tools empower you to get the answer you need — fast. And, if you still need help, we’re just a quick phone call away,” said Senior Client Services Specialist Shannon Robertson.


While F1 help is a great feature in a software application like WinTeam, it doesn’t work in web-based software. However, Solutions Online has help topics for all of TEAM’s products, not just WinTeam. And, since Solutions Online is web-based, you can access it from anywhere. From year-end processes to tax updates, to ACA compliance and monthly release notes for product updates, Solutions Online is your one-stop-shop for all things TEAM help related.