The Mobile Impact
06/13/17 | 9:00AM | Posted by TEAM Software
Gen Y — better known as Millennials — has officially surpassed both Baby Boomers and Gen X as the largest labor force, with more than 53 million workers, according to Pew Research Center. That means, in today’s workforce, the largest number of workers have never experienced life without technology and are considered the most technologically savvy of all workers. Think on that for a minute.
Now think about this: Pew Research Center research also found that nearly 95 percent of Americans own a cell phone of some kind, and 77 percent of those phones are smartphones. Chances are, even if you aren’t a Millennial, you’re probably reading this on your phone or tablet.
So, as an employer, are you set up to meet the needs of a tech-friendly workforce? Have you considered the impact technology — or lack thereof — has on your business? For businesses with distributed workforces — like cleaners or guards at various work sites — technology, particularly mobile technology, is on track to become an essential piece of any operation, especially as Millennials and future generations flood the workforce.
To meet the growing and changing needs of today’s distributed workforce, employers must invest in mobile technology and devices. In 2015, Digital Workplace Group identified advantages of mobile devices in the workplace, especially for frontline employees.
- Portability. Mobile devices can be used anywhere, extending communication and engagement with employees in the field.
- Availability. Mobile devices can be used anytime, providing real-time information which leads to increased production and service.
- Sharing. Information is easily distributed, enhancing knowledge, overall customer service and learning for all your employees, in the office and out in the field.
- Real-time data. Mobile devices provide the ability to capture and record data immediately, increasing the accuracy of information and overall productivity of your employees.
At TEAM we’ve already seen an upswing in adoption of our self-service and workforce management software and mobile app. In just two years, the number of users on eHub has grown more than 250 percent. That’s not small potatoes. Customers are understanding the benefits this type of technology brings to their business. In fact, by implementing a mobile solution within your workplace, you could realize improved customer service and employee engagement as well as increased productivity and efficiency.
Not only are employers adopting technology faster than ever, but employees are willingly embracing it. Why? Aside from the Millennial population’s affinity for all things tech, technology providers are building smarter, more intuitive applications that solve problems. Our field research reinforced the fact that users want things boiled down to the simplest form possible. Apple pioneered that approach with its one-button phone. We also understand that workforces today are more diverse than ever, and that means language translation capabilities are a must. Along with that pictures, iconography and photos help communicate across language barriers and engage mobile workers.
Technology has changed the way how we live our daily lives. While it can never replace the value of face-to-face interactions and conversations, it is automating and improving how we do business. From the first personal computers in the late 1970s and early 1980s, to the first “mobile” phone in 1983, to the first web page on the open internet in 1990, the advances technology are astonishing. Who knows what the future will bring, but one thing’s for sure — technology is not going away and will continue to advance. How will you adapt to remain competitive within your industry and the workforce?