Labor Analytics

Optimize labor profitability by analyzing the relationships among revenue, labor costs, and the impact of non-billed hours.

What is our Labor Cost Ratio, and is the spread between our Average Bill Rate and Average Pay Rate healthy?

Are specific jobs driving up non-billable costs?

Maximize Profit: Identify outliers and jobs dragging down profitability due to excessive non-billed time or high pay rates.

Retention

Analyze workforce stability and identify root causes of voluntary turnover to improve long-term employee retention.

Are we losing people faster than we are bringing them in?

Why are employees leaving (Termination Reasons)?

Does longevity vary by Job or Supervisor?

Reduce Turnover Costs: Track new hire success at critical early milestones (30-day terms) to improve onboarding and success rates.

Staffing

Ensure operational readiness by monitoring workforce availability and tracking absenteeism trends.

Are we adequately staffed to meet commitments?

Which specific jobs or employees are driving the highest volume of

attendance issues?

Minimize Disruptions: Proactively identify staffing gaps and patterns to maintain consistent service delivery.

Quality Assurance

Evaluate service delivery quality and track the resolution of deficiencies to ensure customer standards are met.

Which specific Jobs or areas are consistently scoring below target? Are we missing scheduled inspections?

Improve Service Quality: Pinpoint underperforming locations and track the creation and resolution of deficiencies (Open vs. Closed).

Schedule Optimization

Improve operational efficiency by minimizing schedule gaps and reducing disruptive last-minute adjustments.

How many unfilled positions exist in our Master Schedule template?

What percentage of shifts are being changed "last-minute"?

Streamline Operations: Reduce volatility by analyzing reliance on flexible teams and ensuring supervisors reconcile schedules against time cards.

Work Tickets

Monitor the lifecycle of work orders to ensure ad hoc tasks are completed on time and that billable revenue is captured.

Are we closing work tickets at the same rate they are created?

Which tickets are past due and require immediate attention?

Capture Leaked Revenue: Identify "Available for Billing" revenue sitting in completed tickets that haven't been invoiced yet.

Accounts Receivable

Optimize cash flow and working capital by monitoring outstanding receivables and tracking collection efficiency.

What is our total outstanding AR, and how much is sitting in 30, 60, or 90+ day aging buckets?

How quickly are customers paying us?

Accelerate Cash Flow: Identify overdue customer segments and branches carrying high balances relative to their revenue.