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Service Delivery Management Software
Improve service quality, validate work completion and streamline field operations.
Top Service Delivery Management Features
Verify Service
Ensure Accountability
Provide Proof of Service and Presence
- Generate comprehensive proof of service reports
- Document work completion with audits, checkpoints and other tools
- Generate detailed PDF service reports
- Share inspection records directly with customers
Ensure Quality
Streamline Quality Control
Maintain Quality Assurance
- Complete mobile quality assurance inspections
- Document site conditions with photos
- Track inspection scores across locations
- Perform scheduled and random quality checks
- Create customisable inspection forms
Track Location
Improve Visibility
Monitor Field Operations
- Track guard tours with heartbeat GPS monitoring
- Verify presence of cleaners or guards at scheduled locations
- Monitor work completion at assigned sites
- Log entry and exit times automatically
- Review historical location data
Manage Tasks
Simplify Task Management
Streamline Service Tasks
- Create standardised cleaning and security tasks
- Schedule recurring work and periodic projects
- Track completion of assigned duties
- Manage work orders efficiently
- Adapt schedules to site requirements
Resolve Issues
Efficient Resolution Tools
Resolve Incidents and Issues Fast
- Conduct site audits using standardised mobile inspection forms
- Grade service quality with customisable scoring systems
- Compare quality metrics across sites and time periods
- Document incidents with required photo evidence
- Generate quality compliance reports for stakeholders
A Trusted Solution
We have a huge amount of sites and a lot of rosters to manage within our business, so this really makes it so much easier for us."
- Dani Anderson, Director of Client Relations, ARA Property Services
The fact that we have all the information at our fingertips - we never had access to the [granular breakdown of all the information on each contract] information before.”
- Jamie Bull, Financial Director, DOC Cleaning
Industry Leaders Use TEAM. You Should Too.
Find Out What TEAM Software Can Do For Your Business
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