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Service Delivery Management Software
Improve service quality, validate work completion and streamline field operations.
Top Service Delivery Management Features
Monitor Field Operations
- Track guard tours with continuous GPS monitoring
- Verify presence of cleaners or guards at scheduled locations
- Monitor work completion at assigned sites
- Log entry and exit times automatically
- Review historical location data
Streamline Service Tasks
- Create standardized cleaning and security tasks
- Schedule recurring work and periodic projects
- Track completion of assigned duties
- Manage work orders efficiently
- Adapt schedules to site requirements
Resolve Incidents and Issues Fast
- Conduct site audits using standardized mobile inspection forms
- Grade service quality with customizable scoring systems
- Compare quality metrics across sites and time periods
- Document deficiencies with required photo evidence
- Generate quality compliance reports for stakeholders
A Trusted Solution
Everything is documented. In the end, that helps us meet customer satisfaction and reaffirm our reputation."
- Carrie Pratt, Operations Manager, Corporate Cleaning Group
One of the unique things we do are customer service audits the next day to gauge the effectiveness of the cleaning. We give those audits to the client.”
- Janitronics
Lighthouse is setting the standard for mobile and cloud-based guard management software. It helps us provide transparency to our customers, and the reporting helps us improve the efficiency and quality of our guard services.”
- Justin Benney, Director, Advent Security
We’d recommend Lighthouse for anyone looking for a workforce management solution that needs to keep track of contract compliance, monitor service quality, perform inspections and digitize their processes.”
- Dexterra
Industry Leaders Use TEAM. You Should Too.
Find Out What TEAM Software Can Do For Your Business
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