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Security and Business Continuity Update

By Clint Meyer, Director, Software Development & Infrastructure

TEAM Software is committed to implementing comprehensive measures to enhance reliability and business continuity.

In support of RTO/RPO efforts, we've made several important security enhancements that require your attention and action.

Enhanced Network Security Measures

What Has Changed:

  • Added additional IP addresses to whitelist for secure file and SAP BI transmissions
    • Secure File Transfer Protocol address (SAP BI, Query Scheduler) : 172.210.164.164
    • Parallels (if whitelisting): 172.172.21.212
  • Implemented new mail servers to support our security infrastructure

Action Needed:

We recommend you update your SPF records to include our mail servers.

What Are SPF Records?

SPF (Sender Policy Framework) records are a type of DNS record that helps prevent email spoofing. They specify which mail servers are authorized to send email on behalf of your domain, helping to prevent others from sending fraudulent emails that appear to come from your organization.

To Update Your SPF Records:

New File Management Policy

What's Changing:

Beginning May 1, 2025, files saved in our directory will be automatically removed every 30 days

Files Affected:

  • Exported reports
  • Query scheduler files

Files NOT Affected:

  • Employee pictures
  • CreaTeam files
  • ID badge templates
  • BI

Action Needed:

  • The best way to avoid loss of files is to save them locally
  • Review any automated processes that may be storing files in our directory
  • Implement local backup procedures for important files before May 1, 2025

Validation of Our Security Approach

To ensure we are providing you the highest level of security, we have had our approach validated by several third party vendors.

This validation confirms that our security enhancements align with industry best practices and provide effective support for our RTO/RPO objectives.

Next Steps

Our team is available to assist and answer questions regarding these changes and security initiatives.

Please contact our support team at supportstaff@teamsoftware.com or 800.500.4499 for assistance.

We remain committed to keeping you informed about our security measures and will provide regular updates through our monthly newsletter and security information hub.

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