Glad Group: Improving Service Delivery With Mobile Workforce Management Software

Mobile workforce management software can be used to track compliance through cloud technologies, improve efficiency through automated workflows, empower your distributed workforce to report safety issues, improve response times to issues and deliver continuous improvement through data and insights. When Glad Group, a Melbourne, Australia-based integrated services company offering guest experience, security, cleaning, and maintenance services chose to implement Lighthouse, TEAM Software’s mobile workforce management software, company leadership realized benefits on multiple key contracts leading to better service outcomes, including:

  1. Providing full visibility of compliance with contractual KPIs.
  2. Eliminating all paper-based reporting, improving efficiency and accuracy of data.
  3. Improving response times to cleaning, security and maintenance issues through automated reports, workflows and alerts.
  4. Implementing effective communication strategies through group and one-to-one messaging.

With mobile workforce management software, Glad Group was able to supply their management team with full visibility of performance and help deliver continuous improvement on service performance for their customers. Learn more in our case study.

A — Your Workforce

$
10 hrs 20 hrs/wk 60 hrs

B — Theft Assumptions

0.5% 2.2% 6%
5 min 10 min 30 min

C — WinTeam Controls

40% 60% 80%
10% 35% 40%

E — Your Time Theft Exposure

Annual Gross Payroll
Est. Offenders (~19%)
Est. Annual Time Theft

F — Savings & ROI

GPS Only GPS + Bio
Theft Eliminated (Annual)
Remaining Exposure
Reduction Rate
Annual Biometrics Cost N/A — GPS included
Net Annual Benefit
ROI on Biometrics Cost N/A
Payback Period N/A
Net Savings Per Employee / Yr
5-Year Net Cumulative Benefit

Sources: American Payroll Association, Nucleus Research (2.2% benchmark), Robert Half, TEAM Software customer data. Annual hours = avg hrs/week × 52 weeks. GPS included at no additional cost. Estimated ROI = Estimated Net Annual Benefit ÷ Annual Biometrics Cost. All results are estimates only.

Legal Disclaimer This ROI calculator is provided for informational and illustrative purposes only. Results are estimates based on user-provided inputs and assumptions and are not guarantees of savings, revenue, ROI, performance, or other business outcomes. Actual results may vary. WorkWave makes no warranties regarding the calculator or its results and disclaims all liability arising from or related to use of the calculator or reliance on its results, to the fullest extent permitted by law.
LAST UPDATED
March 25, 2026

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Debbie Trecek Volkens

Debbie served as a Content Manager, where she specialized in connecting storytelling with performance-backed strategy. With a diverse background ranging from the performing arts to healthcare, she brought a unique breadth of experience to her work within the field service industry.