ARA Property Services Grows Using Timegate and TemplaCMS
How ARA Property Services is Using Timegate and Templa to be at the forefront of the industry.
The Overview: A Premier Commercial Cleaning Company in Australia
Established in 2001, ARA Property Services is a leading provider of essential services in the commercial cleaning industry across Australia’s capital cities and regional cities. With operations in Victoria, Western Australia, Northern Territory, Australian Capital Territory, South Australia, New South Wales, Queensland and Tasmania, ARA has built a prominent reputation in the sector.
Serving a wide range of industries including commercial, healthcare, government, educational, corporate, multi-site, food manufacturing facilities, office, aged care and retail, ARA Property Services fulfils thousands of contracts nationwide annually through its complementary operating divisions.
The Challenge: Supporting Business Growth
As ARA Property Services expanded its business services and workforce, the company recognised that its existing processes needed evolution. The management of assignments relied on a combination of manual systems, paper-based processes and spreadsheets that proved insufficient for their growth trajectory.
“There was a lot of time spent each fortnight doing cleaner pay runs, specifically,” said Dani Anderson, Director of Client Relations. “With the rate of our growth, we needed a solution that would work for us, instead of against us.” This challenge led ARA Property Services to seek out TEAM Software by WorkWave.
The Solution: Integrated Software for the Commercial Cleaning Industry
TEAM Software by WorkWave develops market-leading financial, operations and workforce management solutions specifically designed for the commercial cleaning industry.
ARA’s requirements included managing cleaning staff rosters, simplifying contract management and improving processes for more reliable business information. These needs directed them toward an integrated approach combining TEAM Software’s Timegate and TemplaCMS solutions.
“We were looking for easy to use technology that would be user-friendly across the business and all levels of technology skill,” said Anderson. “TEAM Software by WorkWave was able to provide that to us.”
Timegate fulfils ARA’s staffing needs by enabling cleaning staff to check-on and check-off shifts from job sites, view current assignments and communicate with supervisors. The system alerts supervisors only when potential issues arise, such as scheduling errors, allowing them to manage by exception.
The Results: Significant Growth Through Operational Excellence
ARA immediately experienced operational improvements both in the field and back-office. The implementation of Timegate and TemplaCMS enabled ARA to:
- Track cleaner locations and time spent on site
- Automatically fill open shifts based on cleaner qualifications, location and client fit
- Streamline payroll processes
- Access higher quality information and reporting
“[TEAM Software by WorkWave’s] products and technology allows us to be at the forefront of our industry,” said Anderson.
Paul McCann, ARA’s Chief Executive Officer, agrees. “Cleaning is a simple task, but a very complicated business. They’ve brought every system we need into play. Since we’ve started using [TEAM Software by WorkWave], our business has grown significantly.”
This technological advancement demonstrates ARA Property Services’ ongoing commitment to excellence in delivering superior commercial cleaning services across Australia.
“[TEAM Software by WorkWave’s] products and technology allows us to be at the forefront of our industry,” said Anderson.
ARA’s Chief Executive Officer, Paul McCann, agrees. “Cleaning is a simple task, but a very complicated business. They’ve brought every system we need into play. Since we’ve started using [TEAM Software by WorkWave], our business has grown significantly.”