Finding the Right Workforce Management System for Your Cleaning or Security Business
A new workforce management system can help you gain vital efficiencies and grow your business.
Making the decision to overhaul your current processes by adopting a workforce management system is a critical step in the growth of your business. You face serious challenges everyday like thin margins, distributed workforces, high labor costs and intense competition. The good news is moving to a technology solution made for your cleaning or security businesses can help set you apart from the competitors while keeping associated costs under control and allowing you to grow.
But how do you find the best solution for your business? Here are three key things to keep in mind with finding the right workforce management system.
Identify your pain points and needs
You know you need a streamlined technology solution for your business, but you’re going to have to dig deep to fully understand what and whose problems you want the technology to solve. Consider the challenges you face around your distributed workforce like communication and tracking and managing compliance. Ask yourself what’s missing from your current processes and technologies that make managing these things difficult. Then, look for an industry-specific solution built to address these challenges.
Consider your future growth
If you’re investing your time and money into a system, you want to know it’s going to be with you for the long haul. Find a solution that meets multiple needs, including future needs you may have as your business grows. Consider the history of the company providing the software and ask around at industry events or within associations. How old is the company? Do they have positive reviews? Do they have a reliable history of at least a 99% up time, and consistent rollout of new features and enhancements?
Your customers count on you for reliable service so you need to be able to count on your technology provider to offer you the same. You need to know that if something goes wrong, there’s someone you can count on to fix the issue in a timely manner and make additional support resources available to you when you need them. You also need a technology partner that listens to what you need, instead of telling you what you need. Look for a company that offers innovation partnerships like idea portals or customer panels for feedback, where you can bring hot-button topics and ideas to the forefront of the conversation.
By setting realistic expectations and realigning your business to work with an industry-specific workforce management system, you can get a return on your investment, and then some. The right technology for your cleaning or security business can eliminate manual processes and help you gain efficiencies across your organization, ultimately improving your bottom line.
For more information on implementing a holistic technology solution for your business, download our definitive guide to ERP software.