Additional Ways Cleaners are Using Mobile Forms
There are several new ways the industry is using mobile forms for cleaning. We’re taking a deeper look at three.
The early days of pandemic response are long behind us. The last year tested the cleaning industry’s ability to adapt and continue to provide efficient services that kept the public safe as they went about necessary tasks. In recent months, we’ve heard feedback from our customers about how they’re using mobile forms in new ways related to their COVID-19 response. Here’s a deeper look at three of them and what you should look for when evaluating a software solution for the necessary functionality.
Various city and state governments have established cleaning and disinfection guidance for non-healthcare settings and are requiring cleaning contractors to record their services and provide records if requested. One example being New York where the state requires at least once-daily cleaning and disinfection of workplaces and more frequent cleaning of high-risk areas, high-touch surfaces and high transit areas like restrooms and common areas. Businesses are also required to maintain cleaning logs that document the date, time and scope of cleaning and disinfection.
Look for mobile forms with:
- Simple reporting functionality that communicates protocols and regulations to your cleaners, and records acknowledgements and risk-mitigating actions in return.
- Site assessments and work tracking to prove to your customers, and government authority if asked, that proper cleaning activities took place.
Service Requests for Cleaning
It’s not uncommon now for additional cleaning tasks to occur that aren’t part of regular, scheduled work. Things like additional disinfections for COVID exposures and requests to reclean high-touch areas can occur at a moment’s notice.
Look for mobile forms that:
- Record ad hoc work requested by customers that isn’t a part of routine and regular cleaning routes.
- Can differentiate between paid and unpaid/unrecognized work since not all additional work requests are billable.
Employee Requests and Recognition
With front-line cleaners making fewer trips to their central offices and having less face time with their supervisors, maintaining lines of communication with your distributed workforce became even more of a challenge during the pandemic. And beyond general communication is the ongoing challenge of making employees feel seen, heard and valued by their employers.
Look for mobile forms that support:
- Self-servicing options for employees to request the essentials they need to do their jobs, like new uniforms, new equipment and restock of supplies.
- Messaging for employees to recommend their coworkers to supervisors for recognition when they see a job well done or someone going above and beyond their jobs.
Ingenuity and adaptability aren’t just necessary traits for success when it comes to cleaning businesses like yours — they’re also necessary traits to look for in your software solution. After all, it’s not enough that your technology provides everything you need for service delivery today, it also has to be able to shift and work with you in the future, if and when the unforeseen happens. Continue reading our blog for more information on improving your service delivery through better management of your cleaning routes.