American Security Services: Improving Communication In the Field With Workforce Management Software

With security officers being responsible for the well-being of a customer’s physical assets — personnel or otherwise  — businesses need security contractors who operate with proven and effective communication methods. With industry-specific workforce management software built specifically for security companies, you can know in real-time what situations develop at your locations. Through features like online employee self-service and messaging tools, you can send alerts to employees in the field and distribute communications quickly and effectively. And,  workforce management software can help improve customer satisfaction on your contracts, passing value on to your clients.

With security officers being responsible for the well-being of a customer’s physical assets — personnel or otherwise — businesses need security contractors who operate with proven and effective communication methods. American Security Service, a security company with over 400 employees based in Forest Park, Illinois, recognized this demand, and in the fall of 2018, decision-makers of the company decided to implement eHub, TEAM Software’s online employee self-service portal, as a component of WinTeam, TEAM’s holistic software solution designed specifically for businesses in the security industry, to improve their communication processes.

Holistic software solutions and employee self-service portals also help drive a company strategically forward by moving antiquated, manual processes onto a digital, user-friendly interface with quick and efficient processes. In American Security Services’ case, Baraglia saw an improvement in processes as early as the first Wednesday following implementation — “Payday Wednesday.”

Previously, “Payday Wednesday” required every officer to physically come to the office to pick up a paycheck, address issues they experienced on the job and discuss required certifications or trainings. This process required a high volume of paperwork, time and resources, and was a logistical pain point for company operations. With over 300 active officers at any given time, employees had to be grouped alphabetically by last name and restricted from visiting the office between specific blocks of time, just to pick up their check. After implementing eHub, that manual process became a thing of the past.

eHub functionality varies depending on what kind of license the end-user is operating with — eHub for Supervisors or eHub for Employees. Depending on the individual’s role, an officer can manage and monitor timekeeping, scheduling, human resource functions and reports, or review schedules, personal information, benefit information and pay stubs.

As the implementation process was condensed to fit their own business needs, the company is still discovering ways to leverage the software to its full potential.