Glad Group: Improving Service Delivery With Mobile Workforce Management Software

Mobile workforce management software can be used to track compliance through cloud technologies, improve efficiency through automated workflows, empower your distributed workforce to report safety issues, improve response times to issues and deliver continuous improvement through data and insights.

When Glad Group, a Melbourne, Australia-based integrated services company offering guest experience, security, cleaning, and maintenance services chose to implement Lighthouse, TEAM Software’s mobile workforce management software, company leadership realized benefits on multiple key contracts leading to better service outcomes, including:

  1. Providing full visibility of compliance with contractual KPIs.
  2. Eliminating all paper-based reporting, improving efficiency and accuracy of data.
  3. Improving response times to cleaning, security and maintenance issues through automated reports, workflows and alerts.
  4. Implementing effective communication strategies through group and one-to-one messaging. 


With mobile workforce management software, Glad Group was able to supply their management team with full visibility of performance and help deliver continuous improvement on service performance for their customers. 


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