The State of Field Service Industry Software

An increased number of contractors in the United States are relying upon field service management (FSM) software to streamline schedules, communicate with workers and support customer relationships to ensure service delivery. Because of software benefits, the field service industry may experience slight changes that could lead to revenue upticks for contractors.

The field service industry landscape has been experiencing challenges due to competition for qualified workers, increases in labor costs and demands from customers expecting contractors to continuously optimize services. Despite these hurdles, field service industry sectors are generally perceived as resilient, despite economic instabilities.

Researchers have positive predictions for the industry in large part due to software advancements, which have rapidly evolved. Currently, the field service management software industry in the U.S. is valued at $2.2 billion, a 7.5% increase over the past five years. Software offering scheduling and routing services made up the majority of that revenue at $548 million.

For field service industry business owners looking to stay ahead of their competition while experiencing growth, knowing relevant trends is essential for success since responding to challenges and demands requires advanced knowledge.

Field service industry solutions driving efficiency

The demand for field service industry software derives from need. More small and mid-sized companies are willing to upgrade their technology, which has led to field service management software advancements. Due to the applicability of industry software, tech companies are continuing to deliver value-added features or provide niche, tailor-made services. 

Researchers have made positive predictions for specific field services industries like commercial cleaning, which is expected to continue to move forward. Additionally, the security industry may experience growth as private companies invest more in security services. 

Field service industry companies are attempting to leverage artificial intelligence and machine learning to create more efficient schedules and fully optimized routes. With software, contractors can reduce downtime and ensure operations run smoothly, as technology can help determine which employees are right for certain tasks while minimizing manual scheduling operations.

This growing trend in field service companies utilizing software tools is expected to continue since businesses tend to invest more in new improvements to their operations during profitable periods, and field service industry profits may increase.  

Self-service tools impacting future growth

While sources vary slightly, the global field service management market size was recently valued at $4.15 billion in 2023, and the market is projected to grow from $4.72 billion in 2024 to $11.87 billion by 2032 at a CAGR of 12.2% in the 2024 – 2032 period, according to industry researchers. Technical advancements are a key factor in why the industry continues to grow.

Equipping workers with technology 

Because the field service industry involves managing distributed workers, software advancements aim to better connect managers to their workers. Using mobile devices and the accessibility of internet connections, companies can better communicate and engage with their distributed workers.

Technology also impacts employees by offering better engagement tools, such as employee self-service portals that enable workers to update their schedules without requiring support from a manager. Reducing back-and-forth communication to request time off can have positive impacts on employee productivity. 

With self-service portals, workers can personally manage their schedules to potentially create a better work-life balance. This becomes useful when requesting vacations, reporting sick days or unplanned absences, and scheduling holidays in advance. Those experiences can have a positive impact on job satisfaction which can also lead to increased productivity.

Supporting customer relationships with software

Self-service options are also trending in the field service industry in terms of working with customers. Business owners who offer self-service tools can empower customers to access several tasks in one easily accessible place. 

This business approach has been crucial in specific industry sectors. Traditionally, cleaning and security contractors must compete for quality employees, manage overtime costs and respond to increased customer demands.

Self-service options can offer unique value propositions to specific customers. For example, a customer portal can offer convenient electronic payment options, such as ACH payments, which can be a convenient alternative to wire transfers or using a credit card.

TEAM Software and the field service industry 

For companies attempting to become more efficient and stay ahead of competitors, technology is becoming more widely used. Adopting integrated industry software can reduce risks, help meet customer demands and make service delivery more efficient. 

TEAM Software by WorkWave offers tools that facilitate streamlined operations and improved communication. Set up a demo and speak with one of our experts for more information.