Why You Should Choose a Service Provider That Uses Workforce Management Software

When it comes to choosing who to do business with, business owners like you have many available options and expect nothing but the best from your choice in service partner.

Customer service is more important today than ever. To be genuinely successful, an organization must have software in place that drives their business forward and protects it from failing as far as is possible. We all know it takes a great deal to manage a workforce — no matter the size of your business. The volume of behind-the-scenes tasks that come with running a successful service-providing business is large, not to mention complex. Employee scheduling, time and attendance and payroll are just a few of the things you have to manage to ensure your business runs smoothly and you deliver on your SLA.

The objective of workforce management software is to get the right number and type of workers in the right place at the right time, completing the right tasks. An efficient and reliable service should deliver on this as well as effective staffing, forecasting, scheduling and real-time adjustment to name a few. If there is a choice between two service providers: one with workforce management software and the other without it, choosing the later would be a risk.

If the service provider’s workforce isn’t strategically managed, they could be wasting valuable time and money on things like low productivity and high payroll costs, which can significantly hurt their profitability and stability. Scheduling too few workers on busy shifts would also signal poor service delivery to you the client and could negatively impact your brand’s reputation. Likewise, overstaffing hurts your profit margin. Either way you cut it, if one area of workforce management is lacking, the result will be harmful to the entire organization.

Service providers using workforce management software have visibility into any potential skills or staffing shortage and can see and act upon hidden opportunities and challenges in the delivery of service to your organization. Using real-time data, the workforce management solution end user will be able to develop and manage workforce activity to be less time consuming and more coherent, providing you with exceptional service.

Workforce management isn’t just about making schedules. It’s a highly automated process that enables service providers to have the required data they need to make informed decisions about the service that they are delivering to their customers. The use of workforce management software is a crucial element for organizations looking for a service provider that can guarantee excellent employee performance and seamless service delivery.

Workforce management software provides a wealth of advantages and improves business performance both for the client and for the service provider. Knowing that your service provider is using a workforce management solution will tell you that they are able to provide you with a well-managed services  you can rely on.

Streamlined Administrative Tasks

Switching from manual to automated processes means that time and errors are significantly cut. Functions such as attendance, absences, and other tasks can be completed by the workforce on a self-serve basis, saving time and paperwork for both managers and employees. This boosts staff engagement and ensures that gaps within a workforce are quickly flagged and resolved so there’s no disruption in your service delivery. HR and payroll information can be accessed right away. And with fewer errors being made around pay relating to hours worked, the company can spend its time focusing on its customers and less time on internal administration.

Consistent service delivery

Using Workforce management software means a service provider can accurately forecast and plan for upcoming workloads. The software makes it simple to see what works and what doesn’t, so necessary adjustments can be made to guarantee a seamless service is consistently delivered and resources are properly allocated.

Improved Productivity

Efficient scheduling leads to an increase in productivity, as employees are better equipped to reach their potential. Additionally, with an automated approach to workforce management, more data and context can be put in managers’ hands, enabling them to make better decisions. In business, change often happens so quickly it can be difficult to keep up. Workforce management software helps service-providing companies stay on top by identifying fluctuations in demand, allowing resources to be adjusted accordingly without compromising quality.

Reducing financial and non-compliance risks

Failure to meet compliance obligations can lead to costly errors, particularly for large organizations. When you engage with a service provider that uses workforce management software, you can rest easy in the knowledge that they are not only providing, managing and monitoring a compliant service delivery, but that they are able to quickly and easily demonstrate compliance — mitigating non-compliance risks and their associated costs.

As firms look towards appointing an external service provider, the use of workforce management software should be near the top of the list of evaluating criteria. The question is, can any organization outsourcing their facilities management services afford not to insist on workforce management software in today’s competitive business environment?